The best way to reach us is by email info (at) diabolikdvd.com
All sales are final EXCEPT for defective discs (please see below).
Defective discs can be exchanged for the same title only. We will not take back titles that will not play in your player due to PAL or regional coding.
Please make sure you can play a disc before buying it. Normal U.S. DVD players are NTSC / Region 1. If you need more info about playing certain discs,please see the Regions-PAL tab at the top of the page.
Furthermore, we are aware that many of these 'modified' and 'region free' players are very temperamental. When possible, please try the disc in another player before contacting us for a return.
Shipping costs are non-refundable.
If for any reason, a refund/return is absolutely necessary, a 15% restocking fee will apply (For Example - If you order a $100 disc, you will be charged $15 restocking fee if you return it)
Returns must be sent back within 15 days. Please do not send back a disc without notifying us first or it will be returned to you.
If you are sending back a defective disc DO NOT CLEAN IT OR USE A DISC 'FIXER' IF YOU DESTROY THE DISC USING ONE OF THESE, THE DISC IS YOURS - DEFECTIVE OR NOT. We have to return these discs to our distributors and the use of these devices or a coarse cleaning cloth, such as a paper towel, prohibits us from sending them back.
Diabolik DVD is not responsible for the contents of the discs it sells. While we will certainly replace defective discs (see above), we will not be held accountable for how the video labels we sell choose to release the discs. We only sell these discs, we do not press or release them. Thus, we re not responsible for substandard transfers, unremovable subtitles, films missing footage or, in the case of some Japanese DVDs, fogged genitalia nor our we responsible for poor packaging. We present as much information about each disc as we have available. Outside of that, it is up to the prospective consumer to utilize the many and varied on-line sites and forums (such as SexGoreMutants, MondoDigital and the alt.horror and alt.video.dvd newsgroups) and print magazines (such as
Video Watchdog, the DVD/LaserDisc Newsletter, Is It...Uncut?, etc.) to determine all the relevant facts regarding any discs they are curious about.
Please note that not every disc we ship out will be shrinkwrapped. European and some small U.S. labels often do not shrinkwrap their discs. As well, some discs we receive in by mail are loose within their cases and must be opened, inspected for scratches and re-set upon the spindle. Thus, if you receive an unwrapped disc do not assume it is used or that we have been watching your film before posting it to you. This is never the case.
By purchasing any disc from this website...
You are authorizing Diabolik DVD to charge your credit card for the full amount of your order. Any dispute of such charges will be considered fraud.
You are verifying that you are at least 18 years of age and allowed, by law, to accept such discs in your area.
All Limited Edition items are strictly ONE PER CUSTOMER unless otherwise arranged.
Most items ship within 2-3 after the order is placed but after major releases and large store updates there is usually a bottleneck of several days - please keep that in mind. We try to keep all titles in stock, but in the event that an item is not in stock, we will notify you by email to let you know the status. Due to the nature of the business, it may take 3-4 weeks or longer before you will receive a shipment that contains an out of stock disc.
At our discretion, we may cancel any suspicious order or ship to the cardholder's valid billing address in cases when the order is to be shipped to a 3rd party.
For Preorders, All details including release date are subject to change. If you are using a credit card and preordering an item which has a release date greater than 1 month from the date of the order, we will ship the remainder of your order immediately at an additional expense. Sorry, but we are unable to hold orders for longer than 4 weeks and we must ship this way.
Often, because of currency changes and studio changes, prices are subject to change. We are unable to adjust the price on previously purchased discs should there be a price decrease after the sale.
Coupons cannot be used for prior or pending orders
Coupons are good for Instock Items only - preorder and out of stock items will be deleted from the order which may void the coupon
All coupons are subject to rules set forth by diabolikdvd at their sole discretion and can be changed and revoked at anytime with no prior notice
All customs charges/taxes are the solely the responsibility of the purchaser. Diabolik will never reimburse such charges.
Any discs confiscated by customs (for international customers) will be solely the responsibility of the purchaser. Diabolik will never refund money due to these circumstances.
Diabolik is not responsible for packages lost or damaged in the mail.
Packages shipping to NJ AND PA must include sales tax
All shipping in the US is done by UPS and USPS. All overseas mail is sent standard air mail, which unfortunately does not have a tracking number
We accept payment by Visa, Mastercard and Paypal directly through our checkout. If you prefer to use AMX or Discover, you can do so through the Paypal checkout only. If you are paying by paypal and having trouble with the checkout, please make sure you are using Internet Explorer or Firefox and make sure that your cookies are on and that DiabolikDVD.com is listed as a 'trusted' site in your browser and set to always accept cookies from Diabolik. You can find both of these settings in your tools menu on the browser.
We also accept payment by Money Orders and Cash. NO CHECKS will be accepted. Discs will be held for one week while awaiting payment by any means other than credit card. Please mail payments to:
Make Money Orders Payable to Jesse Nelson. THIS ADDRESS IS FOR PAYMENTS AND CORRESPONDENCE ONLY. DO NOT MAIL RETURNS TO THIS ADDRESS.
PO BOX 313
Mickleton NJ 08056
DO NOT MAIL RETURNS TO THIS ADDRESS.
Please email us with any questions. If you are sending a registered letter to the PO box, please notify us before sending it and make it attention NELSON, anything else will be returned to you
U.S.C. § 2257 Record Keeping Requirements Compliance Statement
This Website fully complies with 18 U.S.C. 2257 and the regulations promulgated there under. The owner and operators of this Website are only retail distributors and are not the primary producer (as defined in 18 U.S.C. 2257) of any of the visual content contained in this Website.
All models, actors, actresses and other persons that appear in any visual depiction of actual or simulated sexually explicit conduct appearing or otherwise contained in this Website were over the age of eighteen years at the time of the creation of such depictions.
All pictures, graphics, videos or other visual media displayed on this Website are exempt from the provision of 18 U.S.C. 2257 (a) through (c) and 28 C.F.R. 75 because the pictures, graphics, videos or other visual media:
(1) do not consist of depictions of sexually explicit conduct, but are merely depictions of non-sexually explicit nudity,
(2) contains only visual depictions of simulated sexually explicit conduct;
(3) contains some combination of visual depictions described in (2) and (3) above;
(4) have been certified by its primary producer to the operators of this Website (as secondary producers) to satisfy the standards under (2) through (4) above.
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